Refund policy

Our Return & Exchange Policy applies to all products purchased directly from The Original Pink Box, either in-store or online. This policy outlines the conditions under which you may return, or exchange products purchased from The Original Pink Box, including eligible items, time limits, and the steps you need to take to initiate a return or exchange. It is important to note that this policy does not apply to items purchased from our retailers or products purchased secondhand.     

All approved returns must be sent to:

The Original Pink Box
325 E Pinnacle Peak Rd
STE 170
Phoenix, AZ 85024

Small Parcel Return Policy 

Small parcel items are products shipped via US Mail or UPS Ground. These items are eligible for return through our self-serve return portal within the timeframe outlined below. 

Please note: Some oversized or heavy items shipped via small parcel may not be eligible for self-serve returns and will require contacting our team for return approval. 

This Return Policy applies only to returns initiated for buyer’s remorse or other non-damage related reasons. 

Items that arrive damaged or defective as a result of shipping must be reported within 7 days of delivery and are governed by our Damaged Policy. Damage claims submitted outside this timeframe may not be eligible for resolution. 

Return Guidelines:

  • Returns must be initiated within 30 days of delivery
  • Proof of purchase is required (automatically available for website orders)
  • Items must be unused, unmodified, and in sellable condition
  • All original packaging, accessories, and materials must be included
  • Customer is responsible for return shipping costs

Once received and inspected, refunds will be issued to the original method of payment.

Refund Amount:

  • Item purchase price minus original outbound shipping
  • A restocking deduction of up to 15% may apply if the return does not meet the guidelines above

Items returned used, damaged, or not in sellable condition may receive a partial refund or be deemed ineligible for refund.

The Original Pink Box is not responsible for returns lost or damaged in transit. Please properly package and insure all return shipments.

To avoid processing delays, include a note with your name and order number inside the package, or email the tracking number to info@vipertoolstorage.com.

Please allow up to 14 business days for return processing once received.

Freight Order Returns

Orders weighing over 150 lbs and shipped via freight carrier (typically Estes) are considered freight orders.

Freight orders are NOT eligible for self-serve returns.

Customers must contact The Original Pink Box prior to returning any freight item to receive instructions and approval.

Unauthorized freight returns may be refused or subject to additional fees.

This Return Policy applies only to returns initiated for buyer’s remorse or other non-damage related reasons. 

Items that arrive damaged or defective as a result of shipping must be reported within 7 days of delivery and are governed by our Damaged Policy. Damage claims submitted outside this timeframe may not be eligible for resolution. 

Freight Return Guidelines:

  • Returns must be requested within 30 days of delivery
  • Items must be unused, unmodified, and in sellable condition
  • All original packaging and pallet materials must be included
  • Customer is responsible for return shipping unless otherwise approved

Refund Amount:

  • Item purchase price minus original outbound shipping
  • A restocking deduction of up to 15% may apply based on item condition

Items returned damaged, improperly packaged, or not in sellable condition may receive a partial refund or no refund.

C.O.D. (Collect on Delivery) shipments will not be accepted.

Returns From Other Retailers

We cannot accept returns for products purchased through third-party retailers. Please follow the return policies of the retailer where your purchase was made, including:

Exchange Policy

Exchanges are subject to the same eligibility requirements as returns. Please refer to the return guidelines above.

Damaged Items

At The Original Pink Box, we aim to deliver all products to you in pristine condition. However, we understand that there may be instances where items arrive damaged during the shipping process. Therefore, to assist you promptly in such cases, refer to our damaged product policy.

REPORTING DAMAGED PRODUCTS:

  • Upon receiving a damaged product, you are required to report the issue to us within seven days of delivery.
  • You can report the damage by emailing our customer support team at info@vipertoolstorage.com. Please include your order number, a description of the damage, photos, and any relevant details.
  • You must keep all packaging materials as the shipping company will require them for the claims process.

DOCUMENTING DAMAGE:

  • To expedite the resolution process, you must take clear and detailed photographs of the damaged product and its packaging.
  • Photos should clearly show the extent of the damage and any visible signs of mishandling during transit.
  • We will need the following photos for filling a claim:
  • A photo showing the damaged item and how it was packaged inside the box
  • A photo of the damaged item
  • A photo of the packaging material used
  • A close-up photo of the shipping label with tracking number (generally starts with 1Z)
  • Two photos showing all six sides of the package (one showing top and two sides, another showing bottom and opposite sides)

INITIATING DAMAGE CLAIM:

  • Once you file a claim, we’ll promptly resolve the issue with the shipping company.
  • We will keep you informed throughout the claims process, providing updates on the status of the claim and any necessary actions required from your end.
  • The claim process for each carrier will vary slightly.

RESOLUTION PROCESS:

  • Once you initiate the damage claim, we will work diligently with the shipping company to resolve the issue as swiftly as possible.
  • Depending on the circumstances, resolution may involve replacement of the damaged product, issuance of a refund, or any other appropriate course of action.

We appreciate your cooperation in promptly reporting any damage and providing the necessary documentation. Your assistance in the claims process by saving packaging and providing photographic evidence greatly enhances our ability to resolve the issue effectively. For any questions or assistance regarding damaged products, customers can reach out to our customer support team at info@vipertoolstorage.com. By adhering to this policy and cooperating with us in the claims process, we aim to ensure a seamless resolution and your utmost satisfaction with your shopping experience.

The Original Pink Box reserves the right to update or modify this damaged product policy as deemed necessary to better serve our customers and improve our operations.