FAQs

Product Information

Our toolboxes are made with sturdy cold-rolled steel and are powder coated.

Most of our toolboxes come equipped with black polyurethane casters. While they are durable and smooth-rolling, we cannot guarantee that they will be non-marking for a clean room. Our salon carts come with nylon casters.

100lbs –250lbs depending on the model.

Ball-bearing slides are mechanical devices that use steel ball bearings housed in a carriage or frame to support and facilitate the smooth, effortless sliding motion of objects like drawers, shelves, or industrial equipment. By replacing friction or roller systems with rolling ball bearings, they significantly reduce friction and offer a higher load capacity and durability

Unlike standard toolbox locks that only secure the drawer fronts, our SlideLock system locks the slides themselves, which stops the drawers from opening at the source for stronger, more reliable security.

Our toolboxes require minimal assembly. All you need to do is attach the casters and side handle(s).

Keys & Parts

Often, the parts (keys, bolts, casters, etc.) are packed inside the drawers in a small yellow baggie to keep them safe during shipping. Please check behind or underneath the drawers first. Most of the time, they’re just tucked away. If you still can’t find them, contact our customer service team and we’ll get you taken care of.

Yes, you can order replacement keys here.:

Yes, but you’ll need the 4-digit code from the lock. You can order additional keys here.

All our toolboxes are keyed at random, however, you can order replacement locks and change them out to have them all keyed the same.

Yes, we have replacement parts. You can find them here.

Ordering & Payment

Once you place your order through our website, our team will be notified. Our warehouse will begin processing your order. Once it ships, you will receive an email containing tracking information.

Yes, please fill out our form here.

We can offer customization on bulk quantities of 100 units or more.

Currently, we do not offer payment plans, but are currently working to offer these services.

Unfortunately we do not offer gift cards.

If your purchase goes on sale within 2 days of your order date, contact us and we’ll honor the sale price with a refund of the difference.

Shipping & Delivery

Shipping is dependent on the item, your location, and shipping method. This can take anywhere from 2-10 business days. Please note, occasionally there are unforeseen carrier delays.

We are unable to ship internationally.

Our warehouse will always check the shipping address prior to sending out your order. All residential addresses will have a liftgate service automatically added.

It’s crucial for you to notate any visual damage with the delivery driver and have them write it down. Please take photos of all damage and contact us at info@vipertoolstorage.com as soon as possible so we can submit a damage claim with the carrier and provide a resolution for you.

Warranty & Returns

All of our toolboxes come with a limited lifetime warranty.

Please send your warranty claim to info@vipertoolstorage.com

Please check out our return policy here

Maintenance & Use

Please refer to our guide on maintaining and cleaning your toolbox here.

There’s no right or wrong to organize your tools, but having drawer organizers will help.

Since our toolboxes are powder-coated, we do not have touch up paint. We recommend you remove one of the drawers and bring to your local hardware store and have their paint department color match for you.